Jewelry
What materials are used?
Athena Gem crop uses only 100% natural gemstones and solid gold to craft our jewelry. Our gemstones range from precious stones such as Diamonds, Rubies, Sapphires, Emeralds, and Jadeites to semi-precious stones such as Garnet, Quartz, and Topaz. We take pride in ethically sourcing our gemstones from the best mines.
Where is our jewelry made?
Our jewelry is handcrafted by the world's top craftsmen in Italy, Japan, and China.
How do I care for my jewelry?
We recommend being mindful of how to wear your jewelry pieces and when to take them off. When you are not wearing your jewelry, store your pieces in an airtight bag or container to keep them from exposure to outside elements. For more jewelry care tips, And if you have any questions regarding the care of your jewelry, please feel free to reach out to us.
Do you offer resizing and jewelry repair services?
Yes, we offer a ring resizing service for most ring styles. Our goldsmiths determine which styles are suitable for resizing to ensure that the reworking of a ring does not compromise its structural integrity. However, some selected ring styles cannot be resized due to the potential damage that resizing the ring shank can cause to the construction of the ring.
We provide jewelry repair and maintenance services only for Athena Gem Crop customer for now.
For more information on our jewelry services, please email us.
Payment
What payment methods do you accept?
In-Store
We accept debit cards and wire transfers in Canadian dollars and US dollars.
Online Orders
We accept debit cards and wire transfers in Canadian dollars and US dollars.
If you prefer to pay with a different method for online orders, such as WeChat Pay, Alipay, wire transfer, or more, please contact us, and we will do our best to accommodate your request.
Foreign Bank Transaction Fees:
We don't charge any additional fees beyond the total amount owed for your order. However, since we're based in Canada, some banks in other countries may consider us a "foreign company" and charge additional international fees. We regret that we cannot cover any foreign transaction fees.
Shipping
Where do you ship to?
We ship worldwide from Vancouver, Canada. Kindly note that we do not ship to PO boxes at this time for security concerns.
What carriers do you use?
To ensure fast and secure delivery, we use DHL as our carrier.
What is the status of my order?
Once your order has been shipped, you'll receive an email with a DHL tracking number. You can use this number to check your shipping status.
How long does it take to ship my order?
Every order will be processed and shipped within 1-2 business days. Please note that once an order has been placed, we are unable to cancel it, make adjustments to it, or combine it with another order.
How do you ensure the safety of the shipment?
We offer extra liability by providing DHL shipping insurance for every package. The insurance covers the full value of your shipment in the event of direct loss or damage from the point DHL receives the shipment up to the point of delivery. Please file any lost, damaged, or stolen parcel claims with DHL directly. Upon approval of your claim, DHL offers a refund for the purchase price, excluding any taxes or shipping fees.
Will I be charged duties and taxes?
Canada:
Duties are included. Taxes are applied at check-out according to the province of the shipping address.
International Shipments (all shipments outside of Canada):
Please be aware that your shipment may be subject to duties and taxes imposed by your country's customs office, which can vary depending on the destination country. Athena Gem Crop has no control over these fees. We recommend contacting your local customs office to learn more about these charges. Please note that we are unable to refund any duties or taxes you may have paid.
If you choose to deny your package due to duties or other fees, it will be sent back to us. Once we receive the return, we will refund your order and deduct the cost of return shipping.
For any questions about shipping or delivery, please reach out to us.
Exchange policy
What is the return/exchange policy?
Each gemstone from Athena Gem Crop has a certification, and for security reasons, we cannot accept any returns. However, if you receive the wrong item, we're happy to offer an exchange within 7 days of purchase in-store or within 7 days of delivery for online orders. Please contact us, and we'll process your exchange request, including a gemstone authentication to confirm we received the correct item.
International return
If you're returning an item from outside Canada, please declare that the parcel is a return on your customs declaration. If Athena Gem Crop incurs any duties or taxes for returned parcels due to the return not being credited, you will be responsible for the amount.
Please note that we do not refund any shipping costs or Route insurance fees.